FAQs – Everything You Need to Know

Orders & Shipping

How long does shipping take?

We aim to process all orders within 1-2 business days. Shipping times vary based on your location:

Standard Shipping (Australia): 3-7 business days

Express Shipping (Australia): 1-3 business days

International Shipping: 7-21 business days

How do I track my order?
Once your order has been dispatched, you'll receive a tracking link via email. If you haven't received it,
check your spam folder or contact us.

Product Care & Materials

Are your pieces waterproof?
Yes! Our jewellery is waterproof, tarnish-resistant, and made for every adventure—
whether you're swimming, sweating, or styling.

What base metals do you use?
We use high-quality 316L stainless steel, titanium, and .925 sterling silver, all coated in 18k gold.
This ensures durability, longevity, and hypoallergenic properties.

Returns & Warranty

What’s your return policy?
We offer 30-day returns for unworn items in their original packaging. Contact us for a return request.

Do you offer a warranty?
Yes! We provide a 30-day warranty covering any manufacturing defects.
This does not cover general wear and tear or mishandling.

Payments & Discounts

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Afterpay for interest-free payments.

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